FedEx advertised a vacancy for an Operations Support Agent in London in 2025. The role suits candidates who work well under pressure and can help ensure that customer shipments are delivered on time and to the required standard.
The post sits within FedEx’s operations support group. Its main tasks are handling customer enquiries about shipments, investigating delivery issues and entering accurate data into tracking systems. Good communication, attention to detail and close collaboration with other teams are required.
About the role
According to the advert, the Operations Support Agent ensures that urgent packages reach the correct destination on time and answers incoming customer calls about collection requests and delivery enquiries. The role also covers failed deliveries and collections, which must be prioritised and reallocated as needed. The postholder maintains and updates information in the tracking systems in line with FedEx’s processes, procedures and regulatory requirements.
The work takes place in a fast-paced environment with strict timelines. Effective time management and collaboration with managers and other station operations are essential.
Pay, hours and benefits
- Salary: £27,913.08 per year
- Hours: full time, 40 hours per week
- Shift pattern: Monday and Wednesday 11:00–20:00; Thursday and Friday 10:30–20:00; Saturday 07:00–14:30
- Compensation package
- Training and on-the-job learning
- Learning resources for developing skills and knowledge
- Tuition Assistance Programme (permanent contracts)
- Employee Assistance Programme for employees and their families
- Reduced-rate shipping for employees
- Opportunities for career progression within FedEx
Requirements
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment with strict deadlines
- Effective time management and attention to detail
- Ability to handle customer calls, collection requests and delivery enquiries
- Experience of data entry and tracking systems
- Ability to work effectively with colleagues and station operations
How to apply
Applications are made through the FedEx careers website. The link below opens the original advert; the vacancy dates from 2025 and may no longer be open.
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Summary and application tips
Generated with AI from the employer’s advert. Check every detail in the original listing before applying.
FedEx advertised this Operations Support Agent vacancy in London in 2025. The role involves handling customer enquiries, monitoring shipments and resolving delivery issues.
Applicants should be able to demonstrate attention to detail, good time management and the ability to work calmly to strict deadlines. Previous experience in customer service or logistics support is relevant.
At interview, candidates may be asked for examples of meeting tight deadlines, solving problems and working as part of a team. Some familiarity with FedEx's operations is likely to be helpful.
Posted by Sherlock on 17 September 2025 in FedEx. CloudsJob is not the employer and does not handle applications. This listing was published on 17 September 2025 and expired on 17 October 2025, so the job is most likely closed. Check the employer’s official website for current openings. Report expired
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