Operations Support Agent – FedEx – London
FedEx is offering an exciting opportunity to join their team as an Operations Support Agent. This role is ideal for someone who works well under pressure and wants to ensure customer shipments are delivered on time and with quality.
As part of FedEx’s operations support group, you’ll be responsible for handling customer shipment inquiries, investigating delivery issues, and entering accurate data into tracking systems. The position demands strong communication, attention to detail, and collaboration with multiple teams to drive results.
About the role: Operations Support Agent
The Operations Support Agent ensures urgent packages reach the right destination on time, answers incoming customer calls about collection requests and delivery inquiries, and addresses failed deliveries or collections by prioritizing and reallocating as needed. You will also maintain and update information in tracking systems while complying with FedEx’s processes, procedures, and regulatory requirements.
This role requires strong communication skills, the ability to work in a fast-paced environment with strict timelines, and excellent time management. Teamwork and collaboration with managers and other station operations are essential.
Benefits and Salary
- Salary: £27,913.08 per year
- Full-time employment: 40 hours per week
- Shift schedule: Monday & Wednesday 11:00-20:00; Thursday & Friday 10:30-20:00; Saturday 07:00-14:30
- Attractive compensation package
- Training and on-the-job learning opportunities
- Extensive learning resources for skills and knowledge growth
- Tuition Assistance Program (for permanent contract)
- Employee Assistance Program for you and your family
- Reduced-rate shipping for employees
- Career growth opportunities within FedEx
Job Details
📌 Job Type: Operations Support Agent
📍 Location: London, UK
💰 Annual Salary: £27,913.08
⏱ Hours per Week: 40
🕒 Shift Schedule: Mon & Wed 11:00-20:00; Thu & Fri 10:30-20:00; Sat 07:00-14:30
Requirements / Skills
- Good communication and social skills
- Ability to work in a fast-paced environment with strict deadlines
- Strong time management and attention to detail
- Capable of handling customer calls, collection requests, and delivery inquiries
- Experience with data entry and tracking systems
- Effective collaboration with team members and station operations
How to Apply
If you think you have what it takes to excel in this role and want to be part of the FedEx operations team, apply now using the button below:
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Job Summary & Tips for Applying
This Operations Support Agent position at FedEx is a great chance to work in a global logistics company and gain experience handling customer inquiries, managing shipments, and resolving delivery issues.
To stand out, highlight your attention to detail, time management skills, and ability to stay calm under pressure. Show any previous experience in customer service or logistics support.
Prepare for your interview by practicing examples of when you managed strict deadlines, solved problems quickly, and worked as part of a team. Demonstrating knowledge of FedEx’s values and operations will give you an advantage.